Refund & Return Policy

At Banjal, we value customer satisfaction and aim to provide high-quality bangles with rich Indian and trendy cultural designs. Please read our refund and return policy carefully before making a purchase.

Return & Refund Window

  • Our refund and returns policy lasts 3 days from the date of delivery.
  • If 3 days have passed since your purchase, we cannot offer a refund or exchange.

Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original condition, and in its original packaging.
  • Used or damaged items will not be accepted for return or refund.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Custom-made or personalized bangles.
  • Gift cards or promotional items.

Return Process

  1. Contact our customer support team at {email address} within 3 days of delivery with your order details.
  3. Once your return is approved, you will receive instructions on how to return the item.
  5. Customers are responsible for return shipping costs.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
  • Sale items are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  3. Contact your credit card company, as processing times may vary.
  5. If the issue persists, contact your bank.

If you have done all of this and still haven't received your refund, please contact us at support@banjal.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at support@banjal.com and send your item to 13/1 Balai Mohalla, Juni Indore.

Gift Returns

  • If the item was marked as a gift, a gift credit will be issued once the return is received.
  • If the item wasn’t marked as a gift, the refund will be sent to the original buyer.

Shipping Returns

  • To return your product, mail it to: 13/1 Balai Mohalla, Juni Indore.
  • Customers are responsible for return shipping costs, which are non-refundable.
  • For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

For any questions related to refunds and returns, please contact us at Contact Form.

Banjal – Adorning You with Elegance!